Prepare and Upload Your Graphic Files

Please read this page carefully before sending your artwork to American Image Displays

Graphics FAQ
  1. adobeNATIVE FILES ONLY from Adobe IllustratorPhotoshop, or InDesign (NOTE: some templates may list specific options from the above choices).
  2. DO NOT send PDF or EPS files exported from these documents as your final layout.
  3. Convert all fonts to Outlines (Illustrator and InDesign), or rasterize them (Photoshop). This includes any linked images/document used inside your layouts (ie: vector Illustrator logos linked into InDesign).
  4. If working in Adobe InDesign, DO NOT send files that use text frame anchor boxes as placement holders for copy that has been converted to outlines. This results in font errors and your file will be rejected. You must supply a file that contains no text or font objects at all.
  5. no-pdfPlease provide a 2″ bleed on all layouts unless otherwise noted on your product template. If no template is located online, please call and one will be provided.
  6. DO NOT embed your raster images into your layout program (ie: Illustrator). Please “link” these images using the appropriate procedure according to your software.
  7. Include any linked or placed files with your uploaded documents. Do not place .EPS raster images in your layout program. Save .EPS raster images as Level 12 JPG images or TIF/PSD files before placing them into your layout program.
  8. Resolution at 100% should be 100 ppi/dpi for raster images.
  9. CMYK color spaces are required but leave Pantone fills inside your files rather than converting to CMYK.
  10. Include a preview low resolution JPG of your layout with PMS #’s called out if color is critical.
  11. For a guide to preparing your Xpressions SNAP graphics please view the Xpressions File Preparation Guide.
  12. For a guide to preparing your Salesmate Xpressions graphics please view the Salesmate File Preparation Guide.
  13. Call if you have any further questions.

View our Graphic Frequently Asked Questions

FTP / FILE / Artwork Uploads

sharefileYou can upload files at our ShareFile Upload Site. Be sure to include a message in the supplied comment box with your contact information so we know what this file is for. Please zip/stuff everything into one file. If for some reason our upload site will not function for you, please call us and ask for the graphics department.

Please do not upload files with names containing characters such as / | \ * # & as this can cause file corruption issues.

Software we DO NOT accept files from
These programs are not 100% compatible with our form of large scale printing.

  • Adobe ACROBAT PDF, Adobe PageMaker
  • Macromedia Freehand
  • Corel DRAW
  • QuarkXPress
  • GIMP native files (flatten and save as TIF only)
  • Microsoft Word, Microsoft PhotoDraw, Microsoft PowerPoint, Microsoft Excel, Microsoft Publisher

If you have your artwork in one of the programs listed that we do not accept, please contact the Graphics Department for options.

NOTE: Graphics for Plotted Vinyl projects can only be completed with Vector files. Your Sales Representative will notify you if your project falls into this catagory. There will be additional charges for conversion of any raster images such as *.TIF’s, *.JPG’s, *.BMP’s, etc. Vinyl projects can include, but are not limited to, single and two color headers, tablethrow covers and various text graphics. Vector file format extensions often are: .ai, or .eps.

Color Matching
Include reference numbers for Pantone Solid Coated colors or a printed sample of color desired. Pantone Solid Coated colors are the recommended palette to use when preparing color critical files. If color is critical please note as such on your order. Printed color proofs are $80 each.

Note: Colors in Large Format Printing vary slightly from 4 color offset printing. If you wish to have a CMYK match performed, you must supply us with a printed color swatch to work from. Otherwise, please use Pantones.

Mixing custom colors with transparent objects or altering the opacity of colors while overlaying on top of other colored items in your layout program may produce undesireable results in large format printing.

Xpressions SNAP & Xpressions Salesmate
Full graphic sizes for our Xpressions displays will be found on the appropriate product page in PDF format for each unit. However, Xpressions displays have a tension fabric setup. Therefore, you should review our X-FACTOR rules when preparing your graphics. For a detailed guide to preparing your Xpressions SNAP graphic layouts, please view this Xpressions SNAP File Preparation Guide.
 For a detailed guide to preparing your Salesmate Xpressions SNAP table top graphic layouts, please view this Salesmate File Preparation Guide.

Lite Displays (thatlitething)
If you are preparing graphics for thatlitething, please refer to our lite graphic guide.

Software Specifics

Adobe Illustrator / InDesign:
Whenever possible, it is recommended you avoid the raster filters directly inside Illustrator and InDesign. Rather, you should create your raster effects in Photoshop and then place either a PSD or a JPG of the completed file into your layout as a linked image.

Always save Illustrator/InDesign files in their native format. Do not send files as EPS or PDF.

NEVER scale raster images (ie: tif, psd, jpg) inside Illustrator/InDesign. Always pre-set the size in Photoshop first before placing it inside an Illustrator document.

When saving Illustrator files, be sure to turn off the “PDF Compatibility” and the “Include Linked Files” features during the “Save As” procedure. This will minimize the file size substantially. For an instruction sheet on these steps, view our Illustrator file preparation guide.

Adobe Photoshop:

If you are requesting a specific element to be color matched in a Photoshop raster file, please send the layered Photoshop file along with that color element on a separate layer (be sure all fonts are rasterized). Otherwise, please send a flattened Photoshop file. Please note that requesting a Pantone or CMYK color match from a Photoshop file may not be an option available depending on your product choice.

If you are requesting a specific element to be color matched in a Photoshop raster file, please send the layered Photoshop file along with that color element on a separate layer (be sure all fonts are rasterized). Otherwise, please send a flattened Photoshop file. Please note that requesting a Pantone or CMYK color match from a Photoshop file may not be an option available depending on your product choice.