1.) Prices:
All of our prices include shipping to and from the show venue, set up and dismantle unless otherwise noted. Payment is due at time of order. Unpaid quotes will not be shipped or set up.
Prices DO NOT include drayage (or material handling), electrical service/ electrical labor, flooring or daily cleaning.
2.) Locations:
Areas covered in posted retail pricing: San Francisco, CA, San Jose, CA, Oakland, CA, Santa Clara, CA, Los Angeles, CA, Anaheim, CA, Las Vegas, NV, Chicago, IL & Orlando, FL. Other cities may require an out of venue fee.
3.) Time Required/Rush Charges:
The time required to complete your project is 30 days from start date, which is determined by receipt of your signed quote and payment. Orders received with less than 30 days until set up are subject to a 20% RUSH FEE. Less than 7 days from set up is subject to a 30% RUSH FEE.
4.) Payment/Refunds/Cancellations:
The majority of cost of any project is represented in labor and shipping. Therefore, payment in full is required to initiate your order. Once the order ships, payment is non-refundable. Orders cancelled before the booth ships are subject to labor charges associated with initiating your order. American Image Displays REQUIRES a credit card on file for all orders.
5.) Show Management Notification
The exhibitor must notify SHOW MANAGEMENT (through the “Exhibitor Appointed Contractor Form” or “Non-Official Contractor Form” found in the show manual) that "Xibits" has been chosen as the INSTALLATION AND DISMANTLE CONTRACTOR. This notification is usually required 30 days in advance of the set up dates (please check your manual as some shows require more time). If SHOW MANAGEMENT hasn’t been notified in advance, the exhibitor should call and notify SHOW MANAGEMENT that the deadline was missed and request that we perform the Install and Dismantle of their display.
6.) Design Graphics and Artwork
Your specific truss kit rental will include graphic templates for design purposes. For graphic requirements please refer to this page:
http://www.american-image.com/trade-show-displays/submit.shtml
7.) Damages:
Client is responsible for any damages to rental units that occur after display has been installed and prior to being dismantled. Sticky-back Velcro and other adhesives applied to our products will result in a cleaning fee.
F.A.Q.s
1) When is set up?
We will try to set up on the 1st day of load in but due to various factors, that always isn’t possible. While it is our mission to have you set up and ready to go as soon as possible, we can only guarantee that it will be set up 12 hours before show start.
2) How will your crew get into the show?
You must file an “Exhibitor Appointed Contractor”(EAC) form with the show (Sometimes called “Non-Official Contractor” form). This form tells the show that you are designating us as your install/dismantle contractor. Once you send a copy of the completed EAC form to the show and to us, we can apply for a Certificate of Insurance which the show will require from us. This process can take 7-10 days and must be done before the show deadlines.
3) Do you ship to the show’s advanced warehouse or direct to show?
This is determined on a show to show basis and also depends on when the booth is ordered. It is our preference to ship to the advanced warehouse whenever possible but it is not always possible.
4) Are lights included with the booth?
Yes, but in many cases, our technicians cannot install the lights. Electrical labor is not included in the quote and must be ordered separately.
5) When do you need graphics files?
We will need files at a minimum of 12 business days before the show. After that, there may be rush charges and we cannot guarantee delivery.
6) What is the lead time for ordering the booth?
We need the order 30 days before show start. After that, a 20% rush charge will apply. With less than 7 days until show start, if we have availability, there is a 30% rush charge.
7) Will you install my graphics from my previous booth from another manufacturer?
No, we can only install graphics made for our systems. Our system is proprietary and only our graphics are made to spec for our booths.
8) What happens to my graphics after the show? Do I own them? Can you store them for me?
Yes, you own the graphics and we would be happy to store them for you. Just let your representative know that you would like them kept. Otherwise, provide your rep with your shipping account info (UPS/FED EX) and we can have them shipped back to you after the show.
9) Can you customize the kits you have offered?
Yes, we can customize. The kits as shown on the site are at a discounted rate. We can customize but there is an up charge.
